Our exclusive Satisfaction Guarantee makes it easy, convenient and safe for you to shop with Natural Wellness and The Institute for Integrative Healthcare Studies 24 hours a day, 7 days a week. We guarantee the finest quality, service and security available online today.
Our goal: to WOW you. To treat you in such a way that all you can say is "WOW."
You must be 100% satisfied with your purchase. If not, contact us within 90 days of purchase and we will cheerfully replace it, exchange it, send you a refund or credit your account for unused merchandise (less shipping and handling).
For merchandise that needs to be shipped back to us, we recommend you use an insured or traceable method. All returns must be accompanied by a Return Merchandise Authorization (RMA) number. Please call or email us so that we may provide you with this required information.
Note: Completed continuing education courses where a certificate has been issued cannot be returned.
We are not a large scale conglomerate run by board members with multi-million dollar salaries. Since 1996, we have been a "family" of everyday people. Our desire is to offer high quality courses and products to help you expand your skills and practice conveniently and affordably.
When you contact us, you will always be greeted by a knowledgeable, professional, friendly and cheerful "family" member who is located in our headquarters in Montgomery, NY. We do not outsource our customer service, for any reason, and are proud to say we have a 100% customer service satisfaction rate (1).
Our offices are open from 9am-5pm EST during weekdays. Remember, you can still order on our website 24/7, send us an email or leave a message on our secure voicemail system at 1-800-364-5722. We'll promptly reply to your request on the next business day.
Our orders are shipped promptly, either the same day or the next business day after your order is received. If, for any reason, your order must be delayed, we will contact you immediately. And with a 99.8% accuracy rate, you can be sure you will receive exactly what you ordered (2).
Shop with confidence. We use state-of-the-art encryption technology to ensure the secure transmission of any personal information you provide while using our site. All transactions on our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure." Learn more about our secure online transaction system.
We appreciate the trust you place in Natural Wellness and the Institute for Integrative Healthcare Studies, and we are committed to respecting your privacy and the security of your personal information. All personal information we collect (including name, address, telephone number, email address, transaction information and credit card information) are treated with the utmost privacy. Any and all information collected on our site is kept strictly confidential. We never sell, rent, trade or swap your personal information with any other company or individual for any reason except as required by law. Learn more about our privacy policies.
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