Communication, Documentation, Insurance Billing & Ethics Package


18 CE Hours

Course Options:

  • Text Materials Shipped and Tests Online
  • Materials and Test Shipped to You
  • Fully Online Text, Manual and Test


This package contains three courses: Communication and Ethics (6 hours), Documentation and Ethics (6 hours) and Insurance Billing and Ethics (6 hours).

Based on the text Hands Heal, by Diana Thompson, this package of 3 courses examines the "how and why" of massage and bodywork communication, documentation, insurance billing and ethics, including crucial information on HIPAA regulations. Learn how to refine your documentation and communication skills, improve your ability to bill for third party reimbursement, and reduce your risk of ethical problems. The textbook's innovative and reader-friendly content includes case studies, sample forms and abbreviations related to energy work, on-site massage, relaxation, spa and massage therapies. This is an essential reference for your professional library.

  • Communication and Ethics (6 total hours) contains 6 ethics hours in NCBTMB Standard I: Professionalism
  • Documentation and Ethics (6 total hours) contains 5 ethics hours in NCBTMB Standard I: Professionalism and 1 ethics hour in Standard V: Roles and Boundaries
  • Insurance Billing and Ethics (6 total hours) contains 4 ethics hours in NCBTMB Standard IV: Business Ethics and 2 ethics hours in Standard V: Roles and Boundaries


  • Text - 366 pages
  • Multiple-choice tests - if you prefer to test online please select the "test online" option
  • Certificate upon completion of each course - if you prefer to print your certificate at home instantly, please select the online option

Display Certificates suitable for framing are available for $10 in addition to the certificate included with your tuition. Click here to order a Display Certificate.


The Institute is approved by the National Certification Board for Therapeutic Massage and Bodywork (NCBTMB) as a continuing education Approved Provider. Approved Provider 049478-00.

Credits also accepted by the AMTA, ABMP and NAHA.

For information regarding your specific state massage license requirements and approvals, visit our Massage Therapy Continuing Education Requirements page by clicking here.

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