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Contact Us

Questions? Feel free to use our online contact form. You can also contact us by phone during our regular business hours, Monday-Friday, 9am to 5pm EST. Or write, email or fax anytime regarding any needs you have, and/or your suggestions for new products. Thank you for helping us meet your needs.

While we are available to serve you Monday through Friday, 9am to 5pm EST, please note the following office closures:

  • Monday, September 6, 2021
  • Closing at 3pm Wednesday, November 24, 2021
  • Thursday, November 25, 2021
  • Friday, November 26, 2021
  • Friday, December 24, 2021
  • Friday, December 31, 2021

Online Contact Form / Email

Use our online contact form to send us an instant email. You should receive a reply within one business day.

Mailing Address

2331 Route 17K
Montgomery, NY 12549

Delivery Address

2331 Route 17K
Montgomery, NY 12549

Phone

1-800-364-5722 (Toll Free)
845-361-3900 (NY Area)

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Ordering

Two easy ways to order:

On the Internet

Place your order using our secure website. Questions about security?

By phone

1-800-364-5722. For VISA, MasterCard, Discover, American Express or check orders. Our friendly sales specialists can help you place your order, Monday - Friday, 9am - 5pm EST.

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Sales Tax

Within the United States

Depending on your location and any applicable tax laws, Natural Wellness and the Institute for Integrative Healthcare Studies may charge sales tax in addition to the purchase price. The amount of tax varies by state, county, and city as well as the type of product that is purchased. When applicable, sales tax will be calculated and displayed on the final checkout page. For more information please visit our Sales Tax article.

Internationally

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® and the Institute for Integrative Healthcare Studies does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

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Security

Q. How secure are the Natural Wellness websites?

A. Extremely secure. We use two international companies, VeriSign® and GeoTrust®, to verify our security so you can have confidence that your information is being sent privately and securely.

VeriSign® and GeoTrust® provide us with a 128 bit Secure Socket Layer (SSL) for domestic browsers and a 40 bit SSL for internationally released browser versions. What this means is that virtually no hacker in the world can access your information on its way to our server. Nor can they gain access to our server and get the information in anything but a scrambled form.

You see, the secure server mode encrypts or codes all the information between your browser and our server. This way the information looks like gibberish to anyone trying to intercept it. Your information will stay secure.

Unless you see the "secure server" icon (a small lock that appears on the bottom of the screen in Internet Explorer), the information you send to any site can be intercepted. When you are on a secure site like the Natural Wellness® family of websites, there is a complex authentication process that takes place. The certificate you see on the site tells you an independent company has verified the security of the server. VeriSign® and GeoTrust® are the most highly regarded Secure Server companies in the world.

Our shopping cart is also tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express, Discover and JCB.

Sites free of all known vulnerabilities that can be remotely scanned for, such as those earning HACKER SAFE certification, prevent over 99.99% of hacker crime.

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Shipping and Handling

We usually ship via United Parcel Service (UPS) or the United States Postal Service (USPS). However, The Institute for Integrative Healthcare Studies reserves the right to choose the most efficient shipping carrier based on the address provided. Of course, if you have a specific carrier preference, you may contact us toll-free at 1-800-364-5722 (or 845-361-3900).

Continental U.S.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Coast-to-coast:
Orders are shipped either the same or next business day.

Standard: Allow 7-10 business days for delivery after date of shipment.
Priority: Allow 2-4 business days after date of shipment.

Please include a street address when available.
Total Order Standard Shipping Priority Shipping
Up to $49.99 $6.50 $10.50
$50 - $99.99 $8.50 $12.50
$100 or more $10.00 $14.00

For information about overnight deliveries within the Continental U.S., please call 1-800-364-5722.

APO or FPO Address

Orders are shipped either the same or next business day. Delivery time is 7-9 business days after the date of shipment to a U.S. Military Postal Office. Additional transit time from there varies by destination and is handled exclusively through the U.S. Department of Defense.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Total Order Shipping
Up to $49.99 $6.50
$50 - $99.99 $8.50
$100 or more $10.00

Alaska or Hawaii

Orders are shipped either the same or next business day. Allow 2-5 business days for delivery after shipment.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Total Order Shipping
Up to $49.99 $6.50
$50 - $99.99 $8.50
$100 or more $10.00

U.S. Territory

Orders are shipped either the same or next business day. Allow 2-10 business days for delivery after shipment.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Total Order Shipping
Up to $49.99 $6.50
$50 - $99.99 $8.50
$100 or more $10.00

Canada

To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class, 5-10 days for Global Priority and 3-5 days for Global Express. Customs inspections, when applicable, may create delays. Orders are shipped either the same or next business day.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Total Order First Class Global Priority Global Express
Any Amount $14.99 $27.00 $43.00

Countries Other Than the U.S. or Canada

To reach the destination country (not including customs inspections and delivery to destination address), allow 14-28 days for First Class and 7-10 days for Priority. Customs inspections, when applicable, may create delays.

Due to limited transportation availability as a result of nationwide COVID-19 impacts, shipment transit times may be extended. Stated transit times are estimates and are not guaranteed.

Additionally, the U.S. Postal Service is temporarily suspending international mail acceptance for Australia due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Therefore, we are unable to ship to Australia at this time.

Taxes and/or duties may be applicable and will be calculated by your local customs office. Natural Wellness® does not have knowledge of the taxes and/or duties that may be incurred. These taxes and/or duties are the responsibility of the package recipient.

Total Order First Class Priority
Any Amount $19.99 $40.00

Shipping Restrictions

We are unable to ship to the following countries:

  • Afghanistan
  • Angola
  • Austria
  • Australia - The U.S. Postal Service is temporarily suspending international mail acceptance for Australia due to impacts related to the COVID-19 pandemic and other unrelated service disruptions. Therefore, we are unable to ship to Australia at this time.
  • Bangladesh
  • Brazil
  • Cameroon
  • Central African Republic
  • Chad
  • Cuba
  • Democratic Republic of Congo
  • Djibouti
  • Egypt
  • Eritrea
  • Estonia
  • Ethiopia
  • Ghana
  • Haiti
  • Indonesia
  • Iran
  • Iraq
  • Lebanon
  • Libya
  • Malaysia
  • Mauritania
  • Mexico
  • Mozambique
  • Myanmar (Burma)
  • Niger
  • Nigeria
  • Oman
  • Pakistan
  • Republic of Burundi
  • Romania
  • Rwanda
  • Somalia
  • South Africa
  • Sudan
  • Syria
  • Timor
  • Tunisia
  • Uganda
  • Western Sahara
  • Yemen
  • Zimbabwe
  • Oversize Charges

    Our cost to ship items over 10 lbs. is higher than for other items. If there is a delivery surcharge, that special charge would appear as ($) after the item description and is in addition to the shipping and handling charges above. For other methods of delivery, please call us at 1-800-364-5722.

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    Risk-Free Guarantee

    You must be 100% satisfied with your purchase. If not, we'll cheerfully replace it, exchange it, send you a refund or credit your account for unused merchandise within 90 days of purchase.

    For merchandise that needs to be shipped back to us for return, we recommend using an insured or traceable method. Return the unused item to us within 90 days of purchase, and we will issue you a complete refund of the purchase price (less shipping and handling).

    All returns products to be returned  must be accompanied by a Return Merchandise Authorization (RMA) number. Please call us or email us so that we may provide you with this required information.

    Note: Completed continuing education courses where a certificate has been issued cannot be returned.

    Learn more about our Total Satisfaction Guarantee.

    Send returns with RMA to:

    Natural Wellness®
    2331 State Route 17K
    Montgomery, NY 12549

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    Pricing

    Prices and availability are subject to change without notice.

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    Terms of Use

    The information contained in Natural Wellness® websites is provided for educational purposes only and with the understanding that Natural Wellness® is not engaged in rendering medical advice and recommendation.

    Information should not replace necessary consultations with a qualified, competent health care professional to meet your individual needs.

    Natural Wellness® and its respective agents and representatives, both individually and collectively, make no respresentations with respect to the contents hereof and specifically disclaim any other warranties, including but not limited to implied or express warranties of merchantability or fitness for any particular usage, application or process.

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    Copyright

    All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Natural Wellness®. The reproduction, modification, distribution, transmission, re-publication, display or performance of the content on this site is strictly prohibited.

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    Privacy Policy

    At any of the Natural Wellness® websites, your privacy is highly regarded. We will not sell or share any information you send us. Click here for full details of our privacy policy.

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    Words of Caution

    This is important: The information and products shown on this website should not be interpreted as a substitute for physician evaluation or treatment. Users are advised to seek the advice of a physician, and physician-users or other health professionals are advised to rely on their own training, education, experience, and standards of their profession. Do not use meditation tapes/cd's while driving an automobile or operating dangerous machinery.

    In using any of the treatments presented in the information products on this site, the practitioner is encouraged to use sound clinical judgment and make educated decisions about their limits of training and ability to help each individual. None of these information products should be considered a substitute for extended training in the methods presented.

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