Ethics: Massage Etiquette & Communication

Materials

• Online multiple-choice test
• Online Video - 56 minutes
• Certificate upon completion

Description

Have you ever heard about a massage therapist that talked too much or not enough? Perhaps one that wasn't really mindful of the client's time? Your relationship with your client is extremely important and based on trust. Without trust, your clients will seek out another therapist to carry out their massage.

Through this video-based course you will:

• Observe and reflect on ways in which you can communicate appropriately with your client by creating and maintaining verbal boundaries
• NOT talking about yourself
• Table Etiquette - the rules of talking
• The importance of talking
• How to talk with people
• Identify appropriate table etiquette and review the importance and rules of talking as well as cell phone etiquette in the massage practice.

Discover how you might be missing the mark when it comes to the right amount of communication, appropriate massage etiquette, and how your polished professionalism can keep clients coming back again and again.

Course Objectives

• Discover the ways in which you can communicate appropriately with your client by creating and maintaining verbal boundaries.
• Observe appropriate table etiquette and the importance and rules of talking as well as cell phone etiquette in the massage practice.

Course Reviews

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Instructors

Amy Bradley Radford, LMT, BCTMB

Amy Bradley Radford is a board-certified massage therapist (BCTMB) and an NCBTMB Approved Continuing Education Provider specializing in teaching creative business solutions and advanced pain-management applications for massage therapists.

As a massage therapist since 1993, Amy continues to see clients at the table utilizing her innovative Pain Patterns & Solutions (PPS) methods. She also coaches massage professionals as well as other service-related employers, helping them achieve their next level of business success. Radford has served with the Federation of State Massage Therapy Boards as a CE course evaluator and has worked in several different massage schools, one of which she owned, inside a small, local hospital in 2004.

Amy is the creator and instructor of

• The Ethics of Professional Relationships
• Ethics: Massage Etiquette & Communication
• Ethics: Boundaries & Time Management
• Ethics: Neutral Space, Client Care & Boundaries
• Touch Interpretations
• Meet Client Expectations with Massage Your Market Training
• Ethics: Resolving Workplace Conflict
• Finding Your Why: How to Recover from Massage Therapist Burnout and Keep Going
• Massage Referral Systems
• Maximize Your Massage Business