There's a secret to getting a client to reschedule with you. Knowing this secret could save you a lot of time, effort, and frustration whether you are right out of school or much further on in your career.
What's that secret?
It's simply meeting your client's expectations about how they think the massage is supposed to feel, understanding their needs, and meeting those needs with massage.
Sounds simple right? Well... it is... when you know HOW to get their expectations out on the table (so to speak).
Instructor Amy Bradley Radford has taken all the information learned over her 25 years in practice and turned it into 6 questions you need to ask your client. They may seem simple, maybe even unimportant, but they have the power to change your business and success with each massage you give.
In this course Amy will break down each step of the contact you have with your client – from the moment they make their appointment to the moment they walk out the door after the session. You'll master each step of this process so that your clients want to keep coming back to you again and again.
A big part of that process is the 6 important questions to ask every client, at every session. These simple questions will teach you about your client's expectations so that you know how to meet them at your table. You’ll learn how to translate the answers to produce a successful massage session.
By asking your clients 6 simple questions you'll clearly understand and guide your client’s expectations allowing you to change the dynamic of the massage turning the session into what your client wants!
Holly Piscoya, LMT
Christine White, LMT, BCTMB
Tatiana Kolchanova, LMT
Amy Bradley Radford is a board-certified massage therapist (BCTMB) and an NCBTMB Approved Continuing Education Provider specializing in teaching creative business solutions and advanced pain-management applications for massage therapists.
As a massage therapist since 1993, Amy continues to see clients at the table utilizing her innovative Pain Patterns & Solutions (PPS) methods. She also coaches massage professionals as well as other service-related employers, helping them achieve their next level of business success. Radford has served with the Federation of State Massage Therapy Boards as a CE course evaluator and has worked in several different massage schools, one of which she owned, inside a small, local hospital in 2004.
Amy is the creator and instructor of The Ethics of Professional Relationships, Ethics: Massage Etiquette & Communication, Ethics: Boundaries & Time Management, Ethics: Neutral Space, Client Care & Boundaries, Touch Interpretations, and Meet Client Expectations with Massage Your Market Training.
Take our free online course: Ethics Refresher
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